Replacement Elastic

These folks were so nice. Very quick to respond. I sent and email requesting a cash strap and some screws and ask about the price. Right after I did that, I went online and found their website. So, I ordered what I needed with another item, paid by credit card and went on about my business. The next day I got a response to my email. I responded back to them that after I emailed that I had found the website, ordered what I needed, and thanked them for following up. They further inquired about my situation, determined on their own that it was under warranty, refunded my money (except for the extra thing I ordered) and sent me an email to that effect. I didn't ask for that and I certainly did not expect it. These folks are great. And they make a great product.

I would highly recommend them and their products to anyone. Top of the line company!!!

When I ordered the new elastic, I was expecting it to arrive in the simplistic form possible...because, well, it is a piece of elastic.

After opening the package, I was expecting to see the ubiquitous soft plastic bag, with the plastic flap stuck down by some light adhesive. To my (pleasant) surprise, the elastic was presented in a small transparent plastic (reusable) box. You could’ve save yourselves some money but you decided to go that little extra step.

This is an odd review for piece of elastic but it ended being more than that. Thank you for the extra step.

Perfect replacement and easy to install.

Great, works as intended.

I love everything about my Ridge wallet. Its compact, light in weight, super durable and has a super good sleek look to it. Would definitely recommend all their accessories as well, the elastic band is perfect for holding anything larger than an ID or credit card!