Replacement Cash Strap and some screws
These folks were so nice. Very quick to respond. I sent and email requesting a cash strap and some screws and ask about the price. Right after I did that, I went online and found their website. So, I ordered what I needed with another item, paid by credit card and went on about my business. The next day I got a response to my email. I responded back to them that after I emailed that I had found the website, ordered what I needed, and thanked them for following up. They further inquired about my situation, determined on their own that it was under warranty, refunded my money (except for the extra thing I ordered) and sent me an email to that effect. I didn't ask for that and I certainly did not expect it. These folks are great. And they make a great product.
I would highly recommend them and their products to anyone. Top of the line company!!!